Frequently Asked Questions
Does ChessUp need an APP to function?
No! ChessUp works entirely on its own – no app required. Whether you’re using AI assistance to balance a match, or taking on the built in AI opponent, ChessUp is ready for hours of screen-free entertainment. Connect to the app to unlock even more functionality like online matches and an even stronger AI!
What do the board's light-up colored squares mean?
ChessUp’s patented AI assistance feature uses different colors to help you improve while you play. Each square can light up with 4 different colors: red, blue, green, and purple. What each color means depends on the level of AI assistance you’ve selected.
In general the colors indicate:
- Red is a mistake or blunder
- Blue is an OK move
- Green is the best choice
- Purple is used to highlight the selected piece
Assistance level 1 will show you all available moves, for each piece you touch, with no additional guidance. Assistance level 2 will highlight blunders and help you see mistakes before you make them. The assistance gets stronger as you increase levels up to level 6 which will show you the very best moves in the game! Try challenging a friend with each player using a different level of assistance – this is great for parents and kids!
What online chess platforms does ChessUp support?
Use ChessUp to connect to Lichess.org and play a live match against anyone in the world on a real chess board. With millions of users, you can always find a match. Chess.com integration coming in early 2023.
How strong is the AI?
ChessUp has a built in AI that is strong enough to beat most players. Ready for an even greater challenge? When connected to the ChessUp app, the ChessUp AI is powered by a chess engine called Stockfish, which has consistently ranked first or near the top of most chess-engine rating lists and, as of October 2022, is the strongest CPU chess engine in the world. It has won the Top Chess Engine Championship 12 times and the Chess.com Computer Chess Championship 19 times.
Does the board support advanced moves?
(ex: castling, en passant and pawn promotion)
Yes! Keep in mind, when playing on ChessUp, castling should be initiated by the King and not the Rook! Each board comes with an extra queen of each color for pawn promotion. ChessUp also supports draws through the fifty-move rule and the three-fold repetition rule – it even supports underpromotion for pawns.
Can I use any chess piece with this board?
No. ChessUp has a lot going on under the hood. Everything down to the weighted pieces is part of our proprietary Touchsense technology. Only ChessUp pieces will work with ChessUp.
How long does the battery last? How is it charged?
ChessUp will last approximately 8 hours on a full charge. Charge time is only 2 hours with the included USB-C cable.
SHIPPING AND RETURNS
What is your return policy?
Easy 30-Day Return Policy
We at Bryght Labs hope you love your new purchase. If you are dissatisfied for any reason, you may return it to us within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return by emailing email@example.com (see full refund policy)
Do you offer a manufacturers warranty?
Yes! We have a limited 1 year warranty against original defects in materials under normal use to ensure that you get the most out of your ChessUp board. (see full warranty details)
Does ChessUp ship internationally?
Yes! ChessUp ships anywhere in the US, Canada, EU, Australia, and many other places around the world. Available shipping regions can be selected at checkout.
Why is there a price difference when I’m outside the US?
For international customers, we include all import duties and taxes in the price.
STILL HAVE QUESTIONS?
Bryght Labs, Inc,
11245 Strang Line Road,
Lenexa KS 66215